Frequently Asked Questions

How do I place an order?

Simply choose your desired product, personalize it using our customization tool, and add it to your cart. Complete the checkout process, and we’ll take care of the rest!

Can I preview my customization?

Yes, our customization process allows you to see a live preview of your personalized design before placing your order.

What materials do you use?

We use premium, eco-friendly materials to ensure your product is both high-quality and sustainable.

Can I make changes to my order after it’s been placed?

Because each item is made to order, we can only accommodate changes within a short timeframe. Please contact us immediately if you need to update your order.

What is your refund policy?

Since all products are personalized, we cannot accept returns. However, if your item arrives damaged, defective, or is lost, we will gladly replace it or issue a refund.

How long will it take to receive my order?

Orders are processed and shipped as quickly as possible. Delivery times may vary depending on your location and the shipping method selected.

Can I send a personalized gift to someone else?

Absolutely! You can enter the recipient’s address during checkout, and we’ll send the customized product directly to them.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us with your order number and a photo of the damage. We’ll replace the item or issue a refund at no additional cost.

How can I contact customer support?

If you have any questions or need assistance, please use the contact form on our website. We’re here to help!